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Wyrth Home

Got a question while shopping at Wyrth? This is the place to start. Find the answers you need from our frequently asked questions or our award-winning support team.

Wyrth Help Center | WYRTH

Once your order has shipped, you will receive an email with your tracking number. Simply click on the link in the email to track the progress of your shipment.

<p><span id="isPasted" style="color: rgb(60, 81, 100); font-family: Karla, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: -0.35px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">Once your order has shipped, you will receive an email with your tracking number. Simply click on the link in the email to track the progress of your shipment.</span></p>

How can I track my order?

No, you do not need to register before placing an order, you can simply proceed with a guest checkout and register later!

<p><span id="isPasted" style="color: rgb(60, 81, 100); font-family: Karla, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: -0.35px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">No, you do not need to register before placing an order, you can simply proceed with a guest checkout and register later!</span></p>

Do I need to register online before placing an order?

Simply visit your Account, click 'View Address' and then 'edit' to change your account information.

<p id="isPasted" style="box-sizing: border-box; margin: 0px 0px 25px; color: rgb(60, 81, 100); font-family: Karla, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: -0.35px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Simply visit your <a href="https://www.wyrthhome.com/account" style="box-sizing: border-box; color: var(--colorLink); text-decoration: none; background: transparent; border-bottom: 1px solid rgba(60, 81, 100, 0.15); position: relative; display: inline-block;">Account</a>, click &apos;View Address&apos; and then &apos;edit&apos; to change your account information.</p>

How can I change the details of my account?

Due to quick turn-around time of our orders, we cannot modify, cancel or apply coupon codes once an order has been placed.

<p><span id="isPasted" style="color: rgb(60, 81, 100); font-family: Karla, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: -0.35px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">Due to quick turn-around time of our orders, we cannot modify, cancel or apply coupon codes once an order has been placed.&#xA0;</span></p>

Can I change or cancel my order?

We package all items with as much care as possible to ensure items don’t arrive broken but sometimes damages do occur to fragile items during shipment. If this occurs, please email us within 48 hours of receiving your package with a picture of the da

<p><span id="isPasted" style="color: rgb(60, 81, 100); font-family: Karla, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: -0.35px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">We package all items with as much care as possible to ensure items don&#x2019;t arrive broken but sometimes damages do occur to fragile items during shipment. If this occurs, please email us within 48 hours of receiving your package with a picture of the damaged items as well as how the box arrived and we will provide you with store credit!</span></p>

An item arrived damaged. How do I proceed?

We accept payment by Mastercard, Visa, American Express, Discover, Visa-Debit, Mastercard-Debit and PayPal.

<p id="isPasted" style="box-sizing: border-box; margin: 0px 0px 25px; color: rgb(60, 81, 100); font-family: Karla, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: -0.35px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">We accept payment by Mastercard, Visa, American Express, Discover, Visa-Debit, Mastercard-Debit and PayPal.</p>

What methods of payment do you accept?

Please email us within 30 minutes of placing your order so we can modify your shipping information.

<p id="isPasted" style="box-sizing: border-box; margin: 0px 0px 25px; color: rgb(60, 81, 100); font-family: Karla, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: -0.35px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Please email us within 30 minutes of placing your order so we can modify your shipping information.</p>

There is an error in the shipping address I provided. How do I change it?

Please allow up to 2 business days from your order’s delivery date before contacting us for an investigation. You may also contact Canada Post directly to investigate further.

<p id="isPasted" style="box-sizing: border-box; margin: 0px 0px 25px; color: rgb(60, 81, 100); font-family: Karla, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: -0.35px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Please allow up to 2 business days from your order&#x2019;s delivery date before contacting us for an investigation. You may also contact <a href="https://www.canadapost.ca/web/en/pages/support/default.page" style="box-sizing: border-box; color: var(--colorLink); text-decoration: none; background: transparent; border-bottom: 1px solid rgba(60, 81, 100, 0.15); position: relative; display: inline-block;">Canada Post</a> directly to investigate further.</p>

I haven't received my package yet. What should I do?

Unfortunately, we do not currently accept in-store issued gift card redemption for online orders. We accept online issued e-gift cards for online purchases.

<p id="isPasted" style="box-sizing: border-box; margin: 0px 0px 25px; color: rgb(60, 81, 100); font-family: Karla, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: -0.35px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Unfortunately, we do not currently accept in-store issued gift card redemption for online orders. We accept online issued e-gift cards for online purchases.</p>

Can I redeem my in-store issued gift card online?

Store hours. Monday – Saturday: 10am – 7pm. Sunday: 11am – 6pm. Office hours. Monday – Friday: 9am – 5pm

<p style="box-sizing: border-box; margin: 0px 0px 25px; color: rgb(60, 81, 100); font-family: Karla, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: -0.35px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><strong><u>Store hours</u></strong></p><p id="isPasted" style="box-sizing: border-box; margin: 0px 0px 25px; color: rgb(60, 81, 100); font-family: Karla, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: -0.35px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Monday &#x2013; Saturday: 10am &#x2013; 7pm</p><p style="box-sizing: border-box; margin: 0px 0px 25px; color: rgb(60, 81, 100); font-family: Karla, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: -0.35px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Sunday: 11am &#x2013; 6pm</p><p style="box-sizing: border-box; margin: 0px 0px 25px; color: rgb(60, 81, 100); font-family: Karla, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: -0.35px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><u><strong>Office hours</strong></u></p><p id="isPasted" style="box-sizing: border-box; margin: 0px 0px 25px; color: rgb(60, 81, 100); font-family: Karla, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: -0.35px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Monday &#x2013; Friday: 9am &#x2013; 5pm</p>

What are your store & office hours?

Please visit our Careers page for details. Please note that due to a high volume of applications received, only eligible candidates will be contacted.

<p id="isPasted" style="box-sizing: border-box; margin: 0px 0px 25px; color: rgb(60, 81, 100); font-family: Karla, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: -0.35px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Please visit our <a href="https://www.wyrthhome.com/pages/careers" style="box-sizing: border-box; color: var(--colorLink); text-decoration: none; background: transparent; border-bottom: 1px solid rgba(60, 81, 100, 0.15); position: relative; display: inline-block;">Careers</a> page for details. Please note that due to a high volume of applications received, only eligible candidates will be contacted.</p>

How do I apply for a job in your store?

For all other questions, please Contact Us and we will get in touch with you as soon as possible!

<main id="isPasted" style="box-sizing: border-box; display: block; min-height: 700px; color: rgb(60, 81, 100); font-family: Karla, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: -0.35px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><section style="box-sizing: border-box; display: block;"><div style="box-sizing: border-box; max-width: 1000px; margin: 0px auto; padding: 75px 40px;"><div style="box-sizing: border-box; margin-bottom: 0px;"><main id="isPasted" style="box-sizing: border-box; display: block; min-height: 700px; color: rgb(60, 81, 100); font-family: Karla, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: -0.35px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><section style="box-sizing: border-box; display: block;"><div style="box-sizing: border-box; max-width: 1000px; margin: 0px auto; padding: 75px 40px;"><div style="box-sizing: border-box; margin-bottom: 0px;"><p style="box-sizing: border-box; margin: 0px;">For all other questions, please <a class="fr-green" href="https://www.wyrthhome.com/pages/contact-us" style="box-sizing: border-box; color: var(--colorLink); text-decoration: none; background: transparent; border-bottom: 1px solid rgba(60, 81, 100, 0.15); position: relative; display: inline-block;">Contact Us</a> and we will get in touch with you as soon as possible!</p></div></div></section></main><div style="box-sizing: border-box; color: rgb(60, 81, 100); font-family: Karla, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: -0.35px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><br></div><div style="box-sizing: border-box; color: rgb(60, 81, 100); font-family: Karla, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: -0.35px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><footer data-section-id="footer" data-section-type="footer-section" style="box-sizing: border-box; display: block; padding-bottom: 60px; background-color: var(--colorFooter); color: var(--colorFooterText); padding-top: 60px;"><div style="box-sizing: border-box; max-width: 1500px; margin: 0px auto; padding: 0px 40px;"><div style="box-sizing: border-box; list-style: none; padding: 0px; margin: 0px 0px 0px -22px;"><div data-type="menu" style="box-sizing: border-box; float: left; padding-left: 22px; width: 276.398px; min-height: 1px;"><br></div></div></div></footer></div></div></div></section></main><div style="box-sizing: border-box; color: rgb(60, 81, 100); font-family: Karla, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: -0.35px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><br></div><div style="box-sizing: border-box; color: rgb(60, 81, 100); font-family: Karla, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: -0.35px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><footer data-section-id="footer" data-section-type="footer-section" style="box-sizing: border-box; display: block; padding-bottom: 60px; background-color: var(--colorFooter); color: var(--colorFooterText); padding-top: 60px;"><div style="box-sizing: border-box; max-width: 1500px; margin: 0px auto; padding: 0px 40px;"><div style="box-sizing: border-box; list-style: none; padding: 0px; margin: 0px 0px 0px -22px;"><div data-type="menu" style="box-sizing: border-box; float: left; padding-left: 22px; width: 276.398px; 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